McKinsey Quarterly

Counting the world's unbanked

Thu, 18 Mar 2010 09:00:00 PDT

Fully 2.5 billion of the world’s adults don’t use banks or microfinance institutions to save or borrow money, but unserved doesn’t mean unservable.
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Financial Services

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The case for behavioral strategy

Wed, 17 Mar 2010 11:30:00 PDT

Left unchecked, subconscious biases will undermine strategic decision making. Here’s how to counter them and improve corporate performance.
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	Interactive
	Strategy

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Survey results: What successful transformations share

Tue, 16 Mar 2010 08:30:00 PDT

When organizational transformations succeed, managers typically pay attention to “people issues,” especially fostering collaboration among leaders and employees and building capabilities.
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	Organization
	Surveys

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Tackling IT complexity in product design

Mon, 15 Mar 2010 08:15:00 PDT

As more products are loaded with technology, tangled IT designs can undermine product strategies. Product managers and technical specialists need a better game plan.
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Business Technology

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The new Japanese consumer

Fri, 12 Mar 2010 08:00:12 PST

The world’s second-largest retail market is changing dramatically as Japanese consumers increasingly resemble their Western peers. An examination of the strategies of leading Japanese and multinational companies--plus interviews with dozens of their executives--shows how shoppers are changing and why. It also suggests the moves businesses must take to seize the opportunities created by Japan’s new normal. In an accompanying video, executives from Amway, Disney, and Domino’s discuss new trends in mobile and Web marketing.
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Topics:

	Asia-Pacific
	Interviews
	Marketing
	Retail & Consumer Goods
	Video

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China's Internet obsession

Wed, 10 Mar 2010 08:00:57 PST

Seismic changes are likely to take place in the Chinese consumer market because of the Internet.
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	Asia-Pacific
	China
	Marketing

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What's next for global banks

Tue, 09 Mar 2010 13:15:55 PST

Banking giants in emerging markets will probably do well in any likely economic scenario. Other banks face a more challenging future. An accompanying interactive lets readers scope out how banks will perform under two possible scenarios, and a podcast with one of the authors focuses on the shifting landscape for global banks.
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	Financial Services
	Interactive
	Audio

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Interview with HP's CFO: Thinking longer term during a crisis

Mon, 08 Mar 2010 09:30:00 PST

Cathie Lesjak reflects on the company’s response to the recent global financial crisis—and the long-term effects it will have on performance.
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	Corporate Finance
	Interviews

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Where the US will find growth and jobs

Fri, 05 Mar 2010 08:00:00 PST

Policy makers everywhere should focus on the competitiveness of individual sectors.
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	Economic Studies
	Audio
	Public Sector

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Making the emotional case for change: An interview with Chip Heath

Thu, 04 Mar 2010 10:00:00 PST

In conversation and in excerpts from his recent book, a leading expert on organizational behavior explains why change often stalls and how top executives can use psychology to keep it going.
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	Interviews
	Organization

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The Internet of Things

Mon, 01 Mar 2010 12:25:00 PST

More objects are becoming embedded with sensors and gaining the ability to communicate. The resulting information networks promise to create new business models, improve business processes, and reduce costs and risks.
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	Business Technology
	Audio

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Survey results: Building organizational capabilities

Mon, 01 Mar 2010 12:10:21 PST

Building organizational capabilities, such as leadership development or lean operations, is a top priority for most companies. However, many of them have not yet figured out how to do so effectively. The odds improve at companies where senior leaders are more involved.
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	Organization
	Surveys

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Capturing the promise of mobile banking in emerging markets

Fri, 26 Feb 2010 10:15:03 PST

Very poor people in emerging economies not only have a surprising degree of interest in financial services but also, when possible, use them enthusiastically.
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	Financial Services
	Telecommunications

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Survey results: How companies manage the front line today

Thu, 25 Feb 2010 08:50:00 PST

Most companies don’t offer sufficient training for frontline managers or structure their roles to create the most value. Aggravating the problem, senior leaders are often unaware of the issues that hinder frontline performance. Companies with effective frontline managers take a different approach.

In an accompanying podcast, two McKinsey partners discuss what can happen when companies allow frontline supervisors to lead creatively.
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	Organization
	Audio
	Surveys

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A marketer's guide to behavioral economics

Wed, 24 Feb 2010 09:30:45 PST

Marketers have been applying behavioral economics—often unknowingly—for years. A more systematic approach can unlock significant value.
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	Marketing
	Retail & Consumer Goods

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Economic Conditions Snapshot, February 2010: McKinsey Global Survey results

Tue, 23 Feb 2010 08:00:10 PST

Economic conditions are much improved for both companies and countries, executives say—but hopes for continued recovery are a little less bright than they were in December.
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	Economic Studies
	Surveys

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How Germany is reining in health care costs: An interview with Franz Knieps

Mon, 22 Feb 2010 08:00:48 PST

A senior executive in the German Ministry of Health describes approaches the country is using to control health care costs.
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	Europe
	Health Care
	Interviews

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A new look at carbon offsets

Fri, 19 Feb 2010 10:30:00 PST

Carbon markets will continue to play a role in pricing—and limiting—emissions, but the opportunity in developing markets may be less promising than once expected.
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Topics:

	Climate Change
	Corporate Finance
	Energy, Resources, Materials

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Video interview: Is the renminbi the next global currency?

Thu, 18 Feb 2010 13:45:33 PST

Geng Xiao, director of the Brookings-Tsinghua Center for Public Policy, discusses how divergent growth rates of the Chinese and US economies will erode the hegemony of dollar--but not right away.
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Topics:

	Asia-Pacific
	China
	Economic Studies
	Interviews
	Video

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New frontiers in pharma R&D investment

Tue, 16 Feb 2010 09:30:00 PST

By taking advantage of a range of innovative R&D financing and partnership models, pharmaceutical companies can place more bets with less money, less work, and less risk.
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Health Care

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The microeconomics of personalized medicine

Tue, 16 Feb 2010 09:00:00 PST

Personalized medicine promises to increase the quality of clinical care and, in some cases, to decrease health care costs. The biggest hurdles are economic, not scientific.
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Health Care

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R&D in emerging markets: A new approach for a new era

Tue, 16 Feb 2010 08:30:00 PST

Gone is the time when R&D in developed markets could meet the pharmaceutical needs of emerging ones. A local presence is required.
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Health Care

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The road to positive R&D returns

Tue, 16 Feb 2010 08:00:00 PST

Scientific innovation is not the only route to higher R&D productivity. Attention to the familiar management areas of cost, speed, and decision making can still reap rewards.
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Health Care

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Using behavioral science to improve the customer experience

Fri, 12 Feb 2010 08:16:00 PST

By guiding the design of customer interactions, the principles of behavioral science offer a simple, low-cost route to improved customer satisfaction.
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Operations

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Using IT to enable a lean transformation

Thu, 11 Feb 2010 08:10:29 PST

Senior leaders can play an important role in assembling a lean program by involving the CIO more closely in designing and executing the transformation.
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Business Technology

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Five myths about how to create jobs

Wed, 10 Feb 2010 09:00:13 PST

With unemployment hovering just below 10 percent, job creation is now priority number one in Washington. But America's jobs challenge is a marathon, not a sprint.
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	Economic Studies
	Public Sector

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Conversation starter: Planning for your next CEO

Tue, 09 Feb 2010 08:00:26 PST

CEO succession all too often becomes at best an exercise in damage control and at worst an unseemly scramble that can hurt a company and destroy shareholder value. Planning for CEO succession should be an ongoing process--beginning the day a new CEO starts on the job.
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Topics:

	Governance
	Organization

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Risk roundup 2010

Thu, 04 Feb 2010 08:05:52 PST

Top risk forecasters highlight their picks for this year's economic and political hot spots.
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Strategy

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Video interview: Wedding innovation with business value

Wed, 03 Feb 2010 08:00:10 PST

Prith Banerjee, director of HP Labs, discusses managing innovation and the new mission of corporate research labs.
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Topics:

	High Tech
	Video

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How inflation can destroy shareholder value

Tue, 02 Feb 2010 08:00:36 PST

If inflation rises again, companies will have to do more than just match it to keep up—they’ll have to beat it.

Multimedia bonus: An interactive exhibit allows you to see over time how much a company's earnings must increase in order to keep cash flow stable.
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	Corporate Finance
	Economic Studies
	Interactive
	Strategy

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This is the time to deliver on upstream operational excellence

Mon, 01 Feb 2010 08:25:24 PST

With oil prices squeezed, now is the time for oil and gas companies to focus on operational excellence. What lessons can managers draw from world-class operators in the business?
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	Energy, Resources, Materials
	Operations

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CO2 abatement: Exploring options for oil and natural gas companies

Mon, 01 Feb 2010 08:15:01 PST

Oil and natural gas companies play a central role in CO2 emissions. How can the industry meet the challenge from climate change regulations?
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	Climate Change
	Energy, Resources, Materials

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Rethinking how companies address social issues: McKinsey Global Survey results

Fri, 29 Jan 2010 08:30:57 PST

Many companies committed to addressing social issues in developing markets are overlooking a strategy for boosting their social impact—and perhaps their profits—a McKinsey survey suggests.
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	Strategy
	Surveys

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How helping women helps business

Fri, 29 Jan 2010 08:00:49 PST

Companies whose social investments focus on women in developing economies help not only the recipients but also themselves.
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	Economic Studies
	Strategy

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Why don’t back-office efficiency drives stick?

Thu, 28 Jan 2010 09:50:00 PST

A granular look at back-office operations shows why across-the-board cuts make no sense.
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Operations

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Using knowledge brokering to improve business processes

Wed, 27 Jan 2010 08:30:00 PST

New applications of open-innovation principles allow progressive companies to enhance not only their products but also their core internal business processes.
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Topics:

	By Invitation
	Operations
	Audio
	Strategy

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US energy savings: Opportunities and challenges

Tue, 26 Jan 2010 08:00:59 PST

There is great potential to reduce energy consumption and minimize its total cost by using existing technologies--and without changing the everyday habits of consumers.
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Topics:

	Climate Change
	Energy, Resources, Materials

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A hospital-wide strategy for fixing emergency-department overcrowding

Mon, 25 Jan 2010 11:00:10 PST

Reducing wait times requires an end-to-end transformation of hospital processes and a shift in staff culture.
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	Health Care
	Operations

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Engaging consumers to manage health care demand

Mon, 25 Jan 2010 10:30:53 PST

Payors can help improve consumers’ health and reduce costs by providing information, choice, and incentives that encourage healthier lifestyles and value-conscious consumption of health care.
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	Financial Services
	Health Care

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What does it take to make integrated care work?

Mon, 25 Jan 2010 10:00:36 PST

Around the world, only a few health care providers deliver integrated care effectively. Their experiences offer useful lessons for organizations that want to pilot integrated-care programs.
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Health Care

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